Tekton Double Impacts

Years ago, I ordered a Supratek preamp and waited nearly nine months to get it. There were quite a few others who waited nearly as long or longer, as the designer lives in Australia and is (or was) a one-man show. It was a long wait, but worth it in the end. 

The difference is that people knew it was going to be a long wait going in. For what it's worth, I would recommend to Eric to "under-promise" and "over-deliver," rather than the other way around. Tell customers to expect their speakers in two weeks and deliver them in six weeks, they'll grouse on the forums or even cancel their orders. Tell  those same customers it will take two months to make their speakers and when they get them in six weeks, they'll sing your praises to the heavens. It is the same amount of time, but the perception is completely changed. Just food for thought.

The Supratek preamp was worth the wait. The Double Impacts--and I am sure the Ulfs and mini-Ulfs--are worth the wait. I love mine. They are not just a tremendous value. They are tremendous period.

Its a reflection of our society today. Complaining publicly at two weeks because you were told it would be a two week delivery. Refusing to even try to fix indented cones with a vacuum (I’ve used this trick - its easy) and insisting new cones be sent. I guess that's how most people react now a days.

Respectfully, call Karma this very moment so she can take care of you.

She’s telling me she’s tried to email and phone you - if this is who we think it is. I honestly do not know for sure who you are. Please call 801-836-0764 so we can ship parts tonight.

By the way... I’ve gone to great lengths to design packaging that is ’damage proof’ and we rarely see damages incurred. Please understand that if I could make them ’idiot proof’ I certainly would. When your speakers shipped they were in perfect condition, and while your personal property (loudspeakers) was in the care and possession of FedEx (or whomever) an idiot handled them. I repeat... and idiot handled them. Now you come on here and hold me accountable for damages outside of my control...?? Respectfully, will please be kind to me...

Please call Karma so we can get your problem resolved promptly.

Eric Alexander
President/CEO
Tekton Design, LLC

I'll  echo Waltersalas and say please chill everyone.  Custom speakers ordered from other ID companies (i.e. Salk & Ascend )  can take many months to build and deliver, especially with a custom finish. A lot of the Tekton designs are brand new (Ulfberht, Mini-Ulf & SE versions) and it's only reasonable to expect a lengthy wait. Maybe Eric should "under promise" and "over deliver" as waltersalas says. My Impact Monitors took 5 weeks to ship and were well worth the wait-

pawsman 

Hopefully in a little time Eric will resolve these issues.
I do agree with what has already been said here and It would be much better business practices to under promise and over deliver.

With all this talk about doing amp comparisons,
I have a shootout happening today between 2 Dht sets the first one up is My Yamamoto A09s which has some newly acquired Eml xls 300b tubes and my latest purchase from Audiogon which is the Consonance cyber 30 which is a 2a3 set and I'm using some 1950's Ken Rad 2a3 tubes that I had in my collection.

The cyber is a Intergrated amp with a headphone plugin but I have rewired it to be a pwr amp only removing the volume control and headphone speaker switch out of the signal path.

Both amps will be driven by my MZ2S preamp.

More thoughts to follow.

Kenny.