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What is the most common cause of dropouts when streaming Tidal?

Sometimes when streaming Tidal on my Bluesound Node 2 I will experience audible dropouts in the music...sometimes for a few seconds, sometimes longer. I can go for days and never experience a dropout and then for a period of 15 min or so they frequent. I contacted Bluesound support and they requested a log file, which I sent them. They saw no indication of a problem on their end and suggested I contact Tidal. Tidal support directed me to Bluesound. When I told them I had already discussed this with Bluesound they suggested it might be my ISP. Of course, everything from their end also looked good and I had not been having any other Internet connectivity issues. My high speed Internet speed is around 48mbps. My Bluesound is connected via Ethernet and I have no dropout issues when playing music from my NAS. Just wondering if anyone else has run into this issue and if so how/if you were able to resolve it.  BTW, I stream CD and MQA quality.
randyhat
erik_squires
16,909 posts
 
Randy,

I use AT&T via Sonic and have the exact same thing happen, but it's not just Tidal, it's everything. For days everything is good, then I'm getting bumped off everything every 15 minutes.

I can tell because my music is wired, and it stops, and when it does, I loose access to all internet services, but like you, access to internal servers/NAS continues.


Best,


E
lalitk's avatar
lalitk
5,816 posts
 
@randyhat,

As @tomcy6 and @hgeifman suggested, I would look into increasing speed with your ISP.  I used to experience frequent dropouts with 45mbps speed. Now I am at 75mbps and very seldom experience dropouts. Whenever I do, a simple reset of my AT&T modem fixes the problem.

Ask you ISP to run a diagnostic check, in this will also help you determine what is the minimum speed you need based on number of devices connected to your modem. 
dlcockrum's avatar
dlcockrum
2,190 posts
 
My Xfinity ISP tests at 120 Mbps via Ethernet and this still happens sometimes as described above, albeit much less frequently since moving my router/modem to my listening room with 1m Ethernet cable between my router/modem (Motorola MG7550) and Aurender. No other devices (fed through WiFi) from same router/modem ever have a problem, even while my computer audio front end acts up  streaming Tidal. 

????

Dave


wgutz
85 posts
 
https://www.cnet.com/internet-speed-test/

Bill
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