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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
nkonor
635 posts
 
jafant,

He is the all knowing "Everything Thiel Expert". He should be chiming in any minute.
prof
3,454 posts
 
unsound,

For those of us unfamiliar:  Could you explain Bill's relationship to Thiel?
Did he work for Thiel and might he have spare parts?  I don't see Thiel listed under the brands he services.  Thanks.
unsound
7,318 posts
 
^Just a well respected speaker repair expert. 
tmsrdg
102 posts
 
Emailed Rob a few hours ago.  Will update here.
aolchris OP
4 posts
 
     Hello and thank you all for the support and information. Although I have not contacted Bill directly yet, ( if you read this Bill, feel free to let me know otherwise here ), The Millersound web site says in bold lettering at bottom of page:
     "Kindly Note: WE DO NOT REPAIR OR SERVICE TWEETERS"
    That statement seems pretty cut and dry. So does these mean  I'm SOL??? Again, I need my tweeter from my Thiel CS 7.2 repaired / rebuilt. This is that unique tweeter / midrange set up that I believe shares the same voice coil. The midrange works. Heck I'd buy another new / used one if available and reasonable. What happened to all the parts left over from the original ownership? Thank you again to all members - much appreciated! Regards.
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