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Thiel Customer Service - New ownership is terrible!!! - WHAT HAPPENED TO THIS COMPANY ?

  For the past month I've been trying to contact Thiel to get an R.A. for my tweeter that needs to be rebuilt for my 7.2. THERE IS NOW NO PHONE NUMBER FOR CUSTOMER SERVICE AS THERE USE TO BE as recently as last year and the support email address states " we'll reply within 48 hours " is a lie! I've contacted them three times without a single reply. Any ideas or suggestions? Anyone reading this might want to think twice if buying any Thiel used or new products now a days. What a shame.....
aolchris
stringreen's avatar
stringreen
6,436 posts
 
They don't care about customers from the old ownership...I wouldn't trust them at all.
prof
3,468 posts
 

stringreen,

I'd surmise that would be true of the current Thiel owners, but Rob certainly has cared about us Thiel owners.   In August he was letting me know he had spare parts for the legacy speakers.
ronkent's avatar
ronkent
364 posts
 
recently had to replace the mid/tweeter on my 2.7's.  rob was very helpful but i did buy a spare just in case. it sucks what this company has done to  a wonderful brand.  i am on my fourth and obviously final set of the  2 series starting way back with the 2's and moving up.  good luck.  Rob Gillum <rgillum@thielaudio.com>
ronkent's avatar
ronkent
364 posts
 
PS:  for what it is worth regarding customer service,  PS Audio is outstanding
dlcockrum's avatar
dlcockrum
2,190 posts
 
Do they make speakers?

IIRC no one is complaining of poor service up to now. In fact, quite the contrary. Just a lot of speculation and over-reaction (including me) to a perceived threat.

Dave
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