Man that sucks. I think they should up it to 2-day air and eat at least half the extra cost, if not all. That would be what I would do if I were running the company anyway. Hope something like that works out for you.
Arthur
Arthur
The Outlaw ruins X-mas
So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.
Ordered 12/7. then, nothing.
1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.
nope.
phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.
that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.
just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.
rhyno
Ordered 12/7. then, nothing.
1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.
nope.
phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.
that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.
just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.
rhyno
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- 26 posts total
Rhyno: Cut Outlaw some slack. They have had a hell of a year this year with the factory that they use to build its RR2150 receiver using bad parts and then, the factory backed out of its agreements to supply receivers. Outlaw found a new factory and made good on every RR 2150 receiver and replaced them with new stock. They take customer service and goodwill very seriously. Try opening up a request with Customer Support or phoning Scott directly. He may work something out. Regards, Rich |
- 26 posts total