Man that sucks. I think they should up it to 2-day air and eat at least half the extra cost, if not all. That would be what I would do if I were running the company anyway. Hope something like that works out for you.
Arthur
Arthur
The Outlaw ruins X-mas
Rhyno: Cut Outlaw some slack. They have had a hell of a year this year with the factory that they use to build its RR2150 receiver using bad parts and then, the factory backed out of its agreements to supply receivers. Outlaw found a new factory and made good on every RR 2150 receiver and replaced them with new stock. They take customer service and goodwill very seriously. Try opening up a request with Customer Support or phoning Scott directly. He may work something out. Regards, Rich |
I tried working directly w/ Scott. I was told that 2 day air, he'd offer $40, and I'd be liable for $90. now, these are the facts: 1) i never received notice that my order wasn't filled until 12/13. that's not my fault--its theirs. the fact that it wasn't coming until after x-mas is, again, not my fault. its theirs. 2) i just bought a denon 3806 from Mass. w/ 2-day air for $70 shipping. so, $130 for 2day for the Outlaw, vs $70 for 2-day for the denon. hmmmmm. makes me wonder how much "customer service" i'd receive if my brother got a lemon. there was one acceptable answer to this: "Mr. Rhyno, you obviously did everything poss to get the unit before x-mas, and we're sorry we've compromised that. We'll pick up 2-day shipping so you can have it in time." That's what I'd do. And that's what you'd want to be done for you too. rhyno |