The Outlaw ruins X-mas

Rhyno:

Cut Outlaw some slack. They have had a hell of a year this year with the factory that they use to build its RR2150 receiver using bad parts and then, the factory backed out of its agreements to supply receivers. Outlaw found a new factory and made good on every RR 2150 receiver and replaced them with new stock. They take customer service and goodwill very seriously.

Try opening up a request with Customer Support or phoning Scott directly. He may work something out.

Regards, Rich

I tried working directly w/ Scott. I was told that 2 day air, he'd offer $40, and I'd be liable for $90.

now, these are the facts:
1) i never received notice that my order wasn't filled until 12/13. that's not my fault--its theirs. the fact that it wasn't coming until after x-mas is, again, not my fault. its theirs.
2) i just bought a denon 3806 from Mass. w/ 2-day air for $70 shipping. so, $130 for 2day for the Outlaw, vs $70 for 2-day for the denon. hmmmmm.

makes me wonder how much "customer service" i'd receive if my brother got a lemon.

there was one acceptable answer to this: "Mr. Rhyno, you obviously did everything poss to get the unit before x-mas, and we're sorry we've compromised that. We'll pick up 2-day shipping so you can have it in time."

That's what I'd do. And that's what you'd want to be done for you too.

rhyno

I'm not sure they deserve any slack. All companies have to deal with vendor problems, and other problems of all sort. That goes with running a business. Some just know how to fulfill orders better than what Rhyno experienced. I'd be angry too, and justified IMHO.

Sounds like an omen to me. Cancel the order and find something equivilant locally. This may be a prelude to bad service should a problem arise.

FWIW I agree with Rich, yes, it would be nice for them to cover the shipping, but understand a company like Outlaw runs on pretty tight margins, thus why they can sell good gear so cheaply.

As far as getting you brother his gift by Christmas, heck, my brother and I haven't gotten each others gifts to the other more than once in the last ten years, tell your brother it's on it's way and give him a nice card, and maybe something small to open, or put a picture of the receiver in a box so he knows what he's getting...... We don't even go that far, last year my brothers X-mas gift got here un June!!!