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The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno
rhyno's avatar
rhyno OP
649 posts
 
I tried working directly w/ Scott. I was told that 2 day air, he'd offer $40, and I'd be liable for $90.

now, these are the facts:
1) i never received notice that my order wasn't filled until 12/13. that's not my fault--its theirs. the fact that it wasn't coming until after x-mas is, again, not my fault. its theirs.
2) i just bought a denon 3806 from Mass. w/ 2-day air for $70 shipping. so, $130 for 2day for the Outlaw, vs $70 for 2-day for the denon. hmmmmm.

makes me wonder how much "customer service" i'd receive if my brother got a lemon.

there was one acceptable answer to this: "Mr. Rhyno, you obviously did everything poss to get the unit before x-mas, and we're sorry we've compromised that. We'll pick up 2-day shipping so you can have it in time."

That's what I'd do. And that's what you'd want to be done for you too.

rhyno
bdgregory
1,715 posts
 
I'm not sure they deserve any slack. All companies have to deal with vendor problems, and other problems of all sort. That goes with running a business. Some just know how to fulfill orders better than what Rhyno experienced. I'd be angry too, and justified IMHO.
theo's avatar
theo
2,694 posts
 
Sounds like an omen to me. Cancel the order and find something equivilant locally. This may be a prelude to bad service should a problem arise.
kennyt's avatar
kennyt
1,226 posts
 
FWIW I agree with Rich, yes, it would be nice for them to cover the shipping, but understand a company like Outlaw runs on pretty tight margins, thus why they can sell good gear so cheaply.

As far as getting you brother his gift by Christmas, heck, my brother and I haven't gotten each others gifts to the other more than once in the last ten years, tell your brother it's on it's way and give him a nice card, and maybe something small to open, or put a picture of the receiver in a box so he knows what he's getting...... We don't even go that far, last year my brothers X-mas gift got here un June!!!
avguygeorge
2,300 posts
 
I ordered a Wire World hdmi form a very prominent seller,here--on Nov 15. The card was charged last month. This prominent dealer never checked on the status;not even once. Never responded to email--At this time of the order I was told 3/4 days and then it would be drop shipped.I called Wireworld and they wouldn't give me buttkis. I gathered they don't speak to end users,and how dare me.
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