@ozzy Best of luck moving forward on your audio journey. I tried the DI's and they weren't my cup of tea but I occasionally pop into this thread to stay in the loop. I just can't comprehend how many people are sticking up for his terrible customer service and acting like it's normal. I've never bashed these speakers or this company but it pains me to see people commenting silly things like "the cook doesn't always list his ingredients, he's too busy cooking" or whatever...
And for Eric to just pop in this thread and not even apologize for leaving you hanging for three weeks. If he has time to answer questions in this thread, he has time to answer his business emails regarding his speakers which would seem like a priority, rather than scanning these forums. Why can't his secretary answer emails? Now this is just me connecting the dots here, but will he magically be available when/if there is a warranty or shipping issue?
Cool speakers for the price for some people but what a joke on customer service. Remove your company email if it's not functioning. Sorry guys, rant over.