Before sending to service, I would make sure the pre-out/main-in jumpers are there and installed correctly. If they are missing or installed incorrectly, that will result in no sound. See lower left side of this picture,
https://www.iavscanada.com/wp-content/uploads/Innovative-Audio-Sansui-9090-DB-back.jpg
Also, if either of the "Tape Monitor" switches is pushed in, that will prevent anything else from playing.