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I need some advise on a shipping disaster.

I recently purchased a pair of speakers on Audiogon.  The price I offered was accepted and I sent the payment promptly.  The seller in return shipped the 2 speakers promptly and sent me the tracking numbers.  One of the speakers was delivered the next day and UPS has lost the other speaker.  The seller has put in a lost package investigation however UPs has not recovered the speaker.  It has been 8 days since the lost investigation has started.
I come to find out that the package was only insured for only half of what I paid for the whole package and it would cost twice that to replace the lost speaker new. So even if UPS cannot find the speaker and pay the insurance claim I cannot even replace the missing speaker for the amount of the claim.  
I'm not sure how to go about solving this issue.  I purchased and paid for a full set of speakers and only have 1.  
Any suggestion on what I should do next?  Has anyone ever experienced an issue such as this?  Does Audiogon have policies around issues such as this?

Thank you,
Vince
vtdragani
jmcgrogan2's avatar
jmcgrogan2
6,346 posts
 
Vince, I would make arrangements with the seller to pick up the one speaker that you have, return it to him, and get a full refund.

This should not be your headache, as you did not employ UPS as the shipping agent. This problem lies directly between the shipping agent (UPS), and the person that employed the shipping agent.
The liability rests with the person who contracted the shipping agent.

Get a full refund!!
tooblue
1,924 posts
 
Ran into this with USPS on two mono amps that were shipped in two boxs and insured for the total paid, 1 was lost and they wound up paying 1/2 of the total for that one and left me to scramble to replace that amp. Who knew? Me now.
twoleftears's avatar
twoleftears
5,318 posts
 
^This.  You've got to get back to a clean slate by shipping the one speaker back to him and getting a full refund.  He can then duke it out with UPS.
Post removed 
gdnrbob
4,444 posts
 
I think both Elizabeth and jmc are correct.
Though, for me, I would send back the one speaker and let the seller deal with the headache-Of course, you should receive a full refund. Audiogon, too, should be made aware of the issue.
B
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