2. misc-audio
  3. 134396-23123

Timbernation Platform Problems

I recently bought a 19" x 19" x 2" maple platform from Timbernation. The plan was to use this platform with my Zoethecus amp stand for supporting my ARC Ref110 amp. When I received maple platform one of the sides was not properly planed down. The surface is irregular and rough. I will try to post a photo or two soon. 

When I contacted Mariah at Timbernation via email here is the response I received: "I showed Chris the pics and he said that it will fit into your stand just fine. Did you try it yet? You will be able to put the unfinished side down into your stand and the finished side will be facing up." 

I expected a maple block that was of high quality and not one that has significant imperfections on one side. Has anyone had any similar experiences with Timbernation? Should I just accept this? Any input or advise is appreciated.
pilrem
geoffkait's avatar
geoffkait
23,365 posts
 
Timbernation has long history of disgruntled customers. This is only the tip of the iceberg. I’m not sure if it all started with the tragic death of his daughter in an auto accident 15 years ago, but that probably didn’t help. In any case he seems to be oblivious to these continuing issues, some much worse.
nonoise's avatar
nonoise
10,572 posts
 
i've order a rack and speaker stands from Chris and all went well, except for the speaker stands which took a couple of calls to get it done, but the work was finished on all sides and well made.

What I do now is to get ahold of a local carpenter that I searched out online and his work and prices simply can't be beat. There are many talented craftsmen out there so just employ google and do the necessary due diligence and you will find someone who can meet your needs.

All the best,
Nonoise
mitch2
3,694 posts
 
Timbernation has long history of disgruntled customers.
That may or may not be true Geoff but are you sure he didn't go through a rough patch and then turn things around?  Either way, he doesn't need you to throw out a "blanket statement" that hurts his business.  Not putting a final finish on the bottom of a platform is hardly an unusual practice. This case was simply a lack of effective communication from both sides, and at worst errors of omission not commission.  
grannyring's avatar
grannyring
6,436 posts
 
I have an order in right now and hope it turns out well. Surprised to hear some of the negative past experiences as I don’t see these in his feedback for the most part. Nothing negative over the past 9 years. 
Post removed 
More to discover