ONKYO now has a restricted / limited relief website for its "loss of connectivity " AKA failed HDMI boards and HDMI ports Loss of Audio/Network Connection Customer Care Program https://care.onkyousa.com/na/003_2012.php ONKYO fesses up to its HDMI and defective chip Failures http://www.avsforum.com/forum/90-receivers-amps-processors/1652514-onkyo-acknowledges-failed-units-e... "...... Onkyo acknowledges failed units and extending warrranties until 2018 Onkyo USA Support Information 08/19/2014 Loss of Audio/Network Connection Customer Care Program As part of our commitment to quality and customer service we have determined that a limited number of Onkyo Brand receivers manufactured between 2009 and 2012 may experience loss of audio or loss of network connection. This malfunction has been traced back to a defective network chip. We deeply regret any frustration or inconvenience this situation may have caused. To address the problem and help people who may have an impacted receiver, Onkyo is launching a special Customer Care Program to remedy this issue for those receivers that may be affected by this loss of audio/network connection issue. This program has three steps: 1. Verify if your Onkyo receiver is impacted 2. Decide how you prefer to address the issue 3. Send us your receiver in a prepaid box and label that we will provide at no cost to you As part of this program we are also extending our standard limited warranty period to cover this issue for affected receivers through December 31, 2018. All other terms, conditions and limitations of the original limited warranty shall continue to apply for the duration of the original standard limited warranty. Importantly, please note that the loss of audio/network connection issue will not result in harm to any connected components or speakers since the issue is contained to a single element within the affected receivers. To determine if your receiver is eligible under this Customer Care Program please click here Loss of Audio/Network Connection Customer Care Program for US and Canada customers We thank you for your loyalty! Onkyo again apologizes for any inconvenience this may cause and will provide this repair as expeditiously as possible....." |
I won't buy another all in one HT receiver again when the time comes. I've have Onkyo now, and had NAD in the past. The NAD was the better sounding but it was expensive. I like the idea of separate video processor and multi-channel amp as two decisions. Emotiva is quite good in this area for both. HT is their sweet spot. They have a good, and no-holds-barred processor. I would get the good ($699) MC-700 processor and the Build Your Own XPA amp, where you specify how many channel amp boards you want installed. This allows flexability over time. My son has a dedicated 5 channel Emo amp along with their prior lesser processor and it has been wonderful. |
