Aurender and Tidal hanging up


I have an Aurender N-10 and I’m playing Tidai hi-fi streaming through it
Frequently songs from Tidal are freezing up the N10 when playing.
When I try to clear the song ,it doesn’t clear. The player freezes for a few minutes
and then reboots itself.Most times the frozen song is still in the queue and can then be deleted.
Sometimes there is a previous song that was played before the hung up song still hung up in the queue and can then be cleared.I haven’t been able to get Aurender or Tidal to fix this problem so far.
Is anyone else having this problem with Aurender and Tidal? 
keithjacksontucson
I had a similar issue with Tidal
Turned out to be that even though I was paying AT&T for the fastest internet possible in my area, they had "forgot" they needed to upgrade my router and switch.
Had been quite happy to take the money though......
Once they actually came out and "fixed" their issue Tidal HiFi has been just fine.
What internet speed are you getting on your server?
Hi All,

Aurender technical support contacted me and said they are ready to investigate the issues (much like Keith - Conductor App freezes and Tidal dropouts) I have been have experiencing, seemingly made worse since installing the latest software update. They asked me to put my N100H in “remote support” mode and leave it there until they can perform some diagnostics. Hopefully this will provide some answers and I will post here.

BTW - speed tests indicate that I am consistently getting >170 Mbytes/sec from my internet provider and the Conductor App speed test consistently hovers around 30 Mbytes/sec.

Dave