I am almost 3 months in on a claim with UPS. I shipped a pair of Apogee Acoustics Duetta Singnature Series II speakers in original heavy duty boxes with a very heavy duty 2x4 enclosure. They dropped one of the speakers and also clearly ripped 2x4s off of both enclosure with a forklift (large puncture hole on the bottom of one of the boxes that is clearly from a forklift). As a result, the bass panel shifted in the shell causing a low frequency rattle (mounts can’t be accessed without destroying the panel; therefore they have to be replaced with the panel used in the Apogee Duetta Ultimate. Right out of the gate their policy is clearly to tell you, regardless, that you didn’t pack your shipment with proper packing material and the burst rate of the box isn’t sufficient. Needless to say I kept hammering them with evidence and logic and got past their deny-deny-deny and then deny some more tactics. They also don’t follow-up ever as they promise and pretend over and over again the 7 pictures they want, for example, weren't received. It took forever, but I’m now at the step where they pay me out. The jist of it is to not let up and hold them accountable. Eventually you’ll make progress. Whether I actually get the full $4k is still to be determined (which still won’t cover my full cost to have both bass panels replaced by True Sound Audio Works). If in the end they don’t do what is right (and you can prove it) tell them you will take them to small claims court and see if they budge. If not, force their hand with a judge.
insurance and shipping with UPS
I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting the amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
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spin4cards23 posts07-29-2018 7:22pm.......Dear Builder3, You seem to know a bit about the financial woes of the USPS so tell me, according to kqvkq9, the retired postmaster who says that they deliver billions and billions of 50 cent packages which of course equals billions and billions and billions of dollars, how do they manage to do such a fantastic job and yet end up, as you stated, billions of dollars in the RED every single stinkin’ year?! On the surface that would seem preposterous at best! Thank you for your time and consideration. Their expenses are greater than their revenues. Have been for years. Google it, if you don’t believe me. Bailed out every year, billions and billions, by the taxpayers. They lost nearly $16 billion in 2012. If you were at the helm, with free unlimited parcel insurance for all, I’m sure you’d be able to double that, though. |
Also, btw, they will not talk any numbers with anyone except for the sender. The only way around this is to have the sender send them a letter stating they transfer all communication to the receiver. UPS doesn’t even have a form letter for you to use. You have to write it up yourself and send in the mail or fax to a PO Box in Newport News, VA. They do absolutely everything to make the process as difficult as possible. |
Builder3-- Unfortunately, you're completely wrong. That's hard to understand when you can just, as you suggest, Google it. The Post Office hasn't taken ANY taxpayer money since 1970. That's when the Postal Reorganization Act went through. Please take your own advice and Google it. Check the Federal Times if you like. Anyone can make a mistake but now you've doubled down on something that's simply not true. Please, do your homework. |
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