Should 2nd. Buyer Receive Guarantee ?


Some manufacturers like Cary an CJ to name two make great stuff but they refuse to honor any remaining warrantee to 2ed. buyer. I think that sucks ! It certainly reduces the potential selling price for anyone wishing to sell relatively new stuff. Does this upset anyone else or do you think it is justified ?
stokjoc
It's their money, their company and their reputation and it's up to them (the manufacturer's). More important to me is, that if I have a warranty, how the service is, if needed. I seem to have read a lot of horror stories about products under warranty. I have had excellent service (small things, but nonetheless) from Castle Acoustics (UK, binding posts), Bel Canto Designs (repair of a solder connection) and Studio Tech (some small parts for my equipment rack). Service for some of the other items that I own or have owned in the past has been no more pleasant than having a root canal. A piece of paper, though comforting, does not always tell the whole story. Because of this I value the comments of the users at this site. My two bits, anyway.
once again, this is a legal question wrapped in marketing considerations. there is no federal requirement for warrantors to transfer warranties to secondary, tertiary, etc. purchasers of any product, of which i'm aware. moreover, despite the urban myths to the contrary, there is no federal or state requirement for manufacturers to maintain an inventory of repair or replacement parts for any product for any period. if you are concerned about the transferability of warranties, make your inquiries when they count, before purchase. otherwise, expect warranties NOT to be transferable, which is frequently if not usually the case. -kelly
The manufacturer should back up their product regardless of who uses it at the time it requires service. When the unit is produced there is a serial number assigned to it, they know how old the unit is. By not supporting warranty claim to a secondary owner they are shirking their responsibilities and using a loophole to overcharge for repair work that really is caused by premature failure and morally should be repaired and returned with an apology. I consider this good business practice. Kelly is likely accurate in his response, BUT, it doesn't make it right nor should we as consumers accept it. This stuff costs too much to accept anything but top-notch service. Being in the semiconductor business for 18 years, if the part fails it's replaced immediately at no charge. A thorough failure analysis of the failed device is performed and a detailed report provided, at no cost to the customer. Why would we allow the integrators of integrated circuits (audio manufacturers) to offer anything less than the parts suppliers they deal with? Best, Jeff
I'm glad to see that someone mentioned Bryston, their 20 year tranferrable warranty is exemplary-- and I don't even own Bryston equipment. When I purchased two Levinson components used, their customer service rep. asked me to send him the serial numbers and he would transfer the remainder of the 5 yr. warranty to me-- I was impressed. I really like the transferrable warranty-- some offer it and some don't. It's just a business decision. Craig
Actually, transferrable warranty goes even one step further as it can "influence" your purchase decission.
Before I bought my Mark Levinson equipment I seriously considered a Krell 350MC or a 600 but after learning that the warranty can only be transferred by an authorized Krell dealer, but the equipment I was interested in was sold by a private person, I changed my mind and went with ML instead. I sure like that they honor the warranty and it was just a matter of providing the serial numbers.
To a smaller extend it might even backfire at the manufacturer as when purchasing new equipment you might already think about warranty transfer when you are ready to sell or upgrade.
For me it's important that the "used" equipment has a warranty as I fully agree with all of you that the warranty is with the equipment and not with the person buying it, thus, it should be honored by the manufacturer.
And regarding Bryston I just bought a used 10B-Sub x-over and still have 19! years of warranty left. They had no problem with the transfer either. What else could I ask for?!