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insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
twoch
429 posts
 
I've never seen anyone do what you did.   You expect
Some monkey to pack up your loved items.   Hope they step up to the plate 
 And pay the price.    
jnovak's avatar
jnovak
415 posts
 
It seems that all carriers have tightened their purse strings these days. I think it's necessary to well over pack all fragile items. I sent out a JVC video projector this year. I think the overall size of the box was three times larger than the projector. The bigger the box, the less likely it can be tossed around.
  Here's a funny story from about 1994 when even trucking companies were liberal with damage claims. I received a pair of Snell Type B minors from a private seller. The box of one speaker was torn by a fork lift. The speaker was marred on one side. I called the truckers claim dept. I suggested that they simply refund the shipping amount in part anyway. ($50.00 would have suited me)The guy said "Nah, we don't work like that!!" "You get me an estimate to fix them". I called Snell. They said "You would need to relaminate both speakers to do it right. $1600.00!" I told this to the trucker. I'll never forgot his response " I'm not authorized to send you more than $800.00" I got the check a week later! Joe
heardetal's avatar
heardetal
1 posts
 
Personally, I would trust neither FedEx, nor UPS. If you have $$$ items, why not palletize and/or crate them and ship LTL truck? 
jnovak's avatar
jnovak
415 posts
 
LTL shipping can be a nightmare in itself!  A stereo shop in Florida thought they would do me a favor when I bought a set of B&W subwoofers, They put the subs in a large box with a minimum of packing. They obviously thought that the subs would enjoy a nice safe ride without bouncing or other interference. WRONG! They arrived butchered. The freight company offered 19 cent per pound for damage. I was screwed. Joe
lostnamerica's avatar
lostnamerica
61 posts
 
I’m with heardetal: don’t trust FedEx either, nightmare for me. In a nutshell, I personally handed over my package to the FedEx driver (after insisting 3 times to do so) as we were both parked in front of the FedEx store in Portland OR. That was the last time I saw that Primare CD32.. or for that matter, anyone, as he failed to scan it and subsequent failures to scan it anywhere else. FedEx denied my claim, as they stated: “FedEx had no proof of acceptance”... Been fighting for about 2 months, to no avail. it was a nice player sold and then refunded, I’m out, FedEx (or someone) had won....Never will I use FedEx for shipping or receiving again...
Cheers
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