From a previous post earlier this week:
I want to say a good word for JRDG customer service. I own a consonance preamp that is now 26 years old. An absolutely wonderful preamp. Early one morning during a "late night" listening session I made a boneheaded move and while adjusting the line level gain, put that module back in the preamp one pin off. That module became toast as soon as I turned it back on. Duh. The following Monday morning I called JRDG and to my surprise was able to talk to Jeff himself. He looked in his inventory & was able to find another module for the consonance (a 26 year old preamp!) of which I bought instantly. It was shipped out that day & I bought another fuse to put in the preamp itself. Long story short, I couldn't get it to not blow a fuse instantly when powered up, so prior to putting in the new module, asked Jeff if the new module would fix that issue. He said the module would not fix that, so I packed the whole thing up & sent it to him for repair before messing it up any further myself. He received that preamp on a Friday & the following Monday his secretary called me and stated he had it fixed.There was an issue with the power supply (as well as the toasted line module). I received it today & it sounds better than ever. Again, mind you this is a 26 year old preamp that he apparently made a priority of to fix. The new upgraded module & power supply cost a few hundred dollars and his labor charge to check this preamp out & fix it, was minimal. He certainly wasn't prompted by financial gain to fix my mistake, much less make it a priority. That my audiophile friends is great customer service.
I want to say a good word for JRDG customer service. I own a consonance preamp that is now 26 years old. An absolutely wonderful preamp. Early one morning during a "late night" listening session I made a boneheaded move and while adjusting the line level gain, put that module back in the preamp one pin off. That module became toast as soon as I turned it back on. Duh. The following Monday morning I called JRDG and to my surprise was able to talk to Jeff himself. He looked in his inventory & was able to find another module for the consonance (a 26 year old preamp!) of which I bought instantly. It was shipped out that day & I bought another fuse to put in the preamp itself. Long story short, I couldn't get it to not blow a fuse instantly when powered up, so prior to putting in the new module, asked Jeff if the new module would fix that issue. He said the module would not fix that, so I packed the whole thing up & sent it to him for repair before messing it up any further myself. He received that preamp on a Friday & the following Monday his secretary called me and stated he had it fixed.There was an issue with the power supply (as well as the toasted line module). I received it today & it sounds better than ever. Again, mind you this is a 26 year old preamp that he apparently made a priority of to fix. The new upgraded module & power supply cost a few hundred dollars and his labor charge to check this preamp out & fix it, was minimal. He certainly wasn't prompted by financial gain to fix my mistake, much less make it a priority. That my audiophile friends is great customer service.