Audible Illusions M3B question

celander464 posts09-23-2018 5:11pmI’m pretty sure Art Ferris prioritizes Audible Illusions products to his dealer network. That could explain these prolonged delays to customers who deal directly with Audible Illusions.

You're pretty sure? Considering what they put you through you must be a very nice person.
 
Yeah, they moved their plastic folding tables mobil wire shelving and the desks from the small Pleasanton commercial park location some years ago.  
Of all the excuses I was given prioritizing their dealer network was never mentioned but I can just hear them using it, and soon. 
  
How's this for naïveté: If he/they would simply be forthcoming that the work could take six months to a year to complete would we be sharing our aggravations? We're just informing those contemplating an upgrade the reality of time, misinformation and the little or lack of communication involved after they cash that check.

On the other hand they do follow through, eventually.

For now the OP seems to be satisfied. A few years with the dual mono (revised attenuation taper, pa-leaze) and when the power supply begins to hum the reality of substantial improvements that can be had on the used market for the same money. He'll likely consider the luxury of finding the perfect volume by twisting just one knob past 9 o'clock without having to look.    

Ordered my new M3B with trade in  Dec. 2017 and still haven't received the new one. Just talked to Jerry and got a song and dance about a supplier in Switzerland and waiting for switches. Every time I talk to that guy he has some story and then it won't be much longer. aquaticdoc from what I have read here you ordered yours in April and have received your M3B recently. Now I'm really burned. I might turn this over to my credit card company and get them to get me a refund and go elsewhere.

My experience was somewhat the same, in that there were always reasons or excuses for the delay, but when I finally did get a projected delivery date, it was accurate. I was pretty convinced that I might have to go through legal avenues, but that did not happen, and the company has been on the money with the return process--and I am extremely pleased with the product. It was both worth the money and the wait.

I feel very fortunate with the service and turn-around I received from AI after reading these tales of woe.  I bought a refurbished L3A from a dealer who sent it directly to AI for a warranty check. But only after I expressed my concerns to the dealer about just these service-related horror stories.  I got a prompt call from Art when they received it and it shipped +/- a week or maybe 2 of the promised delivery. I think the dealer does a lot of biz with AI so that probably helped.  Or maybe the audio gods just happened to be smiling on me that day.  Love the L3A though am tempted to take a listen to the PS Audio BHK preamp as I have BHK 300s.  In all though great sound - and perhaps uncharacteristically good service to report as well.  Wishing the same to you all. 

 

I posted this earlier today on another thread:
 

I want to warn people about doing business with Audible Illusions. I initiated a trade in on July 17, 2021. I made the final payment for the new unit on August 16, 2021 when Art told me that the new preamp would “ship by the end of the week.”

It did not ship by the end of the week. Nor did it ship by the end of that month. I spoke to Art in the first week of every month since then and he kept telling me that it would “ship by the end of the month.”

It’s now January, 2022 and I still don’t have the unit. I told Art that I’ve decided I don’t want to deal with him anymore and that I want a refund. He refused to give me a refund and told me that he doesn’t have any money to refund. He called me back about 20 min later and pleaded with me to take the new unit which he said he’ll “ship by the end of the month.” I told him please not to send the unit (I don’t believe his promises anymore anyway) because I just want my money back at this point. He said during this second phone conversation that he’d do his best to refund my money “by the end of the month.”

There are many companies out there. Please think twice about working with Audible Illusions. I have been mislead pretty much from the word go.

In the interest of being fair I will post if and when I get a refund.