Cardas Audio Service Quality

Hi

I am just wondering if any folk here have experienced a decline in service standards at Cardas Audio.

I had good experience with them a couple of years ago but find otherwise now.

I sent in a power cord for retermination into two and sent an initial query towards the end of last year. Granted it was a holiday period but I received a cursory reply only last week with vague answers even though I asked for detailed instructions.

I submitted an online return authorisation with a follow up message but never heard back from anyone and it has been more than 10 days. My tracking information says the cable arrives at Cardas tomorrow but I haven’t been contacted for payment. I am concerned as the friend I sent the cable through is leaving the US and must receive the cable(s) back by late January. So far my follow up queries to support@cardas.com, orders@cardas.com and Brian’s alternative email have been unanswered. Their follow up on correspondence seems to be tardy with vague answers at best.

Perhaps it’s just a small order for them in the big scheme of events but if they didn’t wish to do the retermination, it would have been best for all if they told me at the outset.

If anyone has alternative contacts for them, please let me know.

Thanks