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New DAC not streaming hi res files

I just obtained the Chord Qutest DAC in the hope of streaming hi res files. In short, it’s not doing it.
The indicator that changes colors with each different sampling rate remains fixed at the lowest color setting when streaming hi res files from Qobuz.  I have an Arcam  streamer  connected to the DAC  with a coax cable attached to a BNC adapter, as the Chord doesn’t have a coax accepter. And The Arcam doesn’t accept optical cables.
Could these connections be at fault?  I don’t know how to circumvent the problem
128x128rvpiano
mahler123
3,312 posts
 
Is the Arcam the rplay?  That apparently only has coax out, very odd.  It does raise the possibility that the adapter that you are using is not allowing a high res stream, which was your original guess.
see if you can attach a computer as above and if it plays high res via usb.  That would confirm that the connector is the culprit 
rvpiano's avatar
rvpiano OP
2,654 posts
 
Yes it’s the rplay. Music Direct seemed to think the adapter would work.
I don’t have a  computer or laptop handy, just a tablet.

Thanks for your interest in my plight.


digepix's avatar
digepix
121 posts
 
Does the dac do 24/192 with coax or just uusb
rvpiano's avatar
rvpiano OP
2,654 posts
 
Found the problem.
Hi res had to be set up differently in the Arcam app.
Now the lights are changing color.
(Although I’m not yet thrilled with the sound.)
mahler123
3,312 posts
 
Good job.
Hopefully it’s a break in issue and the sound will improve.  
I’m not an Arcam fan; I thought their DAC sounded thin and anemic.

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