Esoteric A100 Service Nightmare


My Esoteric A100 which has been stuck in a safety circuit mode after an electrical surge.  I have contacted the Esoteric Service department and the unit was shipped to TAP electronics in Buena Park CA.  I was contacted by the service department that the A100s cannot be serviced in the US and must be shipped to Japan due to a required tool that is only available in Japan.  What???  I was quoted a shipping charge in the thousands $ and that there is no guarantee that the unit is even salvageable.  The interaction with TAP electronics was a nightmare but its not relevant here.   A100 has essentially become an expensive paper weight.  I am disappointed and puzzled by the lack of adequate service support for a unit that sold for over $18,000.  Any thoughts or recommendation on addressing this unit?  I am ready to consider the unit dead and move on.  This is unfortunately a last resort plea before I drop this unit to recycling.


Regards

Frank

kimf70
Sounds like they just don’t want to help you. Thanks for letting us know, I need a new disc spinner and I’ll be sure to not look at anything from Esoteric 
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Now I believe even less. OP, you have to prove your case here, anyone can say anything. I don’t care much about either Esoteric or Esoteric owners, by the way.
...that's why all of my stuff is American made backed up by those with proven support.  State of the art /time moves on - that's when you rely on customer support.  ...a lesson for buyers of expensive boxes.