Bluesound Node 2i Question

@gawdbless,
I got the best service using the Help tab in the App. Inside there is a 'Send Report Request'.
I usually got a response within a day.
They seem to have only 2-3 agents for troubleshooting, so they are probably stretched quite thin.
I have had some issues and they have been pretty patient in trying to diagnose them. For me, the problems seem to be associated with my Watchguard Firewall, though I could believe router configs could also affect the Bluesound App. connectivity.
B

I do think in my case its probably something I am doing wrong. Sincere apologies OP for high jacking your forum post a bit. I tried calling them today and they are not in the office until tomorrow. I will try again tomorrow. I think they sound great as I only listen to Internet radio with them, of which there are 2 x Node 100's  and 1 x N150 powernode in the bedroom. I do not know why the N100 connected to my Imac shows the N100 on the BluOS controller for about half an hour, then it just disappears from the screen. If I unplug it it will be on the APP again for about the same 30 minutes then off she disappears from the App. More than frustrating. I am tempted to box them up, except the Powernode and just take out the Auralic Aries Mini from its box and use that instead.

Node on/off feature is accessed by depressing the center play/pause button for approximately 5 seconds.  It will reboot once when turned back on.