I had problems with with Bluesound which I have detailed in other threads in the digital and the pc audio areas. I have the Vault2 and 2 Node2s for the 3 systems in my home and when it all works ( and I am listening to Beethoven through one of them as I type this) it’s wonderful but I have had stretches of weeks where everything is unusable. Their CS used to be exemplary but it’s gotten pretty bad I never the past year.
One trick with them is that if you initiate a complaint, they answer, and then you have a follow up e mail, they treat the follow up as if it is a new request and boot it to the end of the que. crazy on their part but maddening to the customer. You have to give your follow up emails a new title, and then supply the reference number of the initial case.
One trick with them is that if you initiate a complaint, they answer, and then you have a follow up e mail, they treat the follow up as if it is a new request and boot it to the end of the que. crazy on their part but maddening to the customer. You have to give your follow up emails a new title, and then supply the reference number of the initial case.