Parasound service problems


I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200.  Within 6 months one channel quit working.  Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller.  I thought that Parasound would be more reliable.  I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information.  I am really concerned with the quality of service of this company. 
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected.  I also mentioned this to the service person, but he has not even addressed it on his reply.  Is this normal?
I am certainly done with Parasound.  
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Please call our service department directly. 415-397-7100 ask for Tony. He is the foremost expert in repairing the JC3+ with over 27 years experience with Parasound.  Tony gets in early and leaves early so call before 1PM PST. 

    Chris Thompson

    Parasound Products Inc.

    2250 McKinnon Ave.

    San Francisco, CA 94124

    415-397-7100 X115

 

    www.Parasound.com


It still begs the question:
Why didn't they answer their emails in the first place?
B
Never had problems with my HINT in fact Richard Schram the company president personally answered any of my email questions. Maybe your mails went to someone on vacation or at the audio show. I would certainly give them another chance I'm sure they will do you right.
@gdnrbob,
While I sympathize with OP, I also note that this is first post on the forum.
Like @johnto all my previous questions were personally answered by Richard Schram. I am hoping that in the end OP's issues are resolved.