Caveat about the Cable Company return policy

Last year, when I wanted to try few USB cables, Peter gave me a run around for 4 weeks saying cables I want to try are not in stock.. As soon as they do, he will send them over. I never heard back, when I approached him again, he said he forgot as he was too busy.

On another occasion, I placed an order for acoustic panels including shipping charges. Then I get an email next day saying there will be additional $100 shipping fee because of the oversized box. When I called to inquire why I wasn’t quoted the correct shipping price at the time of order, he goes ‘didn’t you read the fine print’. We have the right to review every order and revise shipping charges. It wasn’t an pleasant conversation, when I asked him to cancel the order he got belligerent.

Many items on their website have 4-6 weeks wait. They are good source of information on products they ‘pretend’ to carry, personally I would never buy anything from them.

I have nothing but good to great experiences with 

to continue.....with other dealers carrying same products. 

They don’t stock many items. Products I’ve ordered have been drop-shipped.

And 4-6 weeks is unreasonable. Products from China are delivered faster than that.

I have used the lending library many times and that has been a great help in buying cables, I find that they price with a fair discount which would bring me back for future purchases. However I did buy a cable that was a closeout at the salespersons strong recommendation and when I tried it I found it too bright. Then tried to return it and that became a challenge as the salesman was bent on me keeping that cable out of their inventory. The persistence reached a level of I should practically rebuild my entire system around the cable. Well being persistent myself, I did finally get a return authorization. And my solution was to find another salesman within the company and have had good luck on purchases since that one transaction. That said, I do understand them not wanting to accept returns on “non-stock” items, as a business they must maintain profitability and at best a re-stocking fee or credit towards another purchase could be a fair compromise for both parties. But they know what they need to do to stay business, profit is not a four letter word, and the decision is theirs on acceptance of returns and our on doing business with them. They have yet to give me reason to cut them off. But their return policy needs to be clear at the point of sale.

But their return policy needs to be clear at the point of sale.

to be fair.. it is posted on their website and I am at fault for not reading it. 

I do understand them not wanting to accept returns on “non-stock” items

I get that too, however, the 5 meter cable I bought is listed as a standard length on the manufacturer's website and is a choice on the drop down menu on the CableCo website. It did not occur to me that they might have a "no refund on anything other than 1 meter" policy.