Caveat about the Cable Company return policy

They don’t stock many items. Products I’ve ordered have been drop-shipped.

And 4-6 weeks is unreasonable. Products from China are delivered faster than that.

I have used the lending library many times and that has been a great help in buying cables, I find that they price with a fair discount which would bring me back for future purchases. However I did buy a cable that was a closeout at the salespersons strong recommendation and when I tried it I found it too bright. Then tried to return it and that became a challenge as the salesman was bent on me keeping that cable out of their inventory. The persistence reached a level of I should practically rebuild my entire system around the cable. Well being persistent myself, I did finally get a return authorization. And my solution was to find another salesman within the company and have had good luck on purchases since that one transaction. That said, I do understand them not wanting to accept returns on “non-stock” items, as a business they must maintain profitability and at best a re-stocking fee or credit towards another purchase could be a fair compromise for both parties. But they know what they need to do to stay business, profit is not a four letter word, and the decision is theirs on acceptance of returns and our on doing business with them. They have yet to give me reason to cut them off. But their return policy needs to be clear at the point of sale.

But their return policy needs to be clear at the point of sale.

to be fair.. it is posted on their website and I am at fault for not reading it. 

I do understand them not wanting to accept returns on “non-stock” items

I get that too, however, the 5 meter cable I bought is listed as a standard length on the manufacturer's website and is a choice on the drop down menu on the CableCo website. It did not occur to me that they might have a "no refund on anything other than 1 meter" policy.

I noticed this while I was contemplating a purchase.  The 8 ft vs. meter thing also bugged me.  Prior to a purchase, I would feel compelled to get an email reply from them specifying which items are returnable.

Also, after 2 prior purchases, the items later proved to be not in stock.  This was not shown on any screen during the purchases.

When I found this out (after I followed up), and after repeated queries, I wanted to cancel the order.  This was a struggle.  Each time (presumably by the same guy) I was told (condescendingly) that 'this was a high end cable and you just have to wait for a high end cable'.  Well, not necessarily and no I didn't. 

Same thing happened to me and I ended up getting store credit.  I would order stuff (stylus gauge, cleaners etc) and it would take twice as long (~two weeks) to get the order.  Not worth it. Eventually used up all my credit and won't deal with them again.  Only use their site for prices.