Caveat about the Cable Company return policy

I hate to say it but as many of you have stated here, things have gone south at The Cable Co.  There was a time in the not so distant past that they DID stock what was on their site and you would be serviced rather quickly.  I've had much better luck with places such as Parts Connexion. 

Devil's advocate.  The amount of cable offerings at "The Cable Company" is just absolutely huge.  I don't know of any vendor that would have several hundred to thousands of cables in stock when sales are unknown.  Unless they have a specific item in stock, they will usually have your cables drop-shipped directly from the manufacturer/supplier.  Their restriction on return cable lengths are exactly the same restriction as their "lending library".  They can accept returns on these since they are the most popular lengths and can "re-sell" those when other people like them during their "lending library" experience.

I also was frustrated as they seem to stock very little and have  long lead times.  I have moved onto other vendors that can turn my orders around faster. 

Would never buy from Cable Co as they have crappy service.There is only one guy who is always on the phone.They charge almost full list as well.I certainly would never buy anything from them.Some people love them not me!! I  once purchased b stock Still point panels from them than i got a set from Music Direct at 10% off plus free shipping they turned out to be much cheaper.They also had much better service as well.

I once used The Cable Company many years ago to try out some interconnects. They kinda messed up and I never used them again, but I saw where they could add value to a certain customer -- at least back then. Now I don’t need their advice, and the used market has become so fluid and there are now more direct sellers of cables who offer very generous audition policies that it’s pretty easy to see where The Cable Company’s business model could be facing headwinds. Given the level of service more recent customers have experienced it sounds like they may be having a tough time adjusting to the new and evolving retail cable market within the internet economy. But given the huge margins on most cables it seems they should be able to figure out a more viable and successful business strategy -- maybe they need to hire away someone from Amazon to get their logistics and cost issues under control and up to today’s high standards. Combine the high margins on cables with the ease with which they can be shipped relatively cheaply and you had perfect conditions for an industry that was primed for upheaval much to the benefit of us as consumers. I wish them luck.