Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman
Same thing happened to me and I ended up getting store credit.  I would order stuff (stylus gauge, cleaners etc) and it would take twice as long (~two weeks) to get the order.  Not worth it. Eventually used up all my credit and won't deal with them again.  Only use their site for prices.
I hate to say it but as many of you have stated here, things have gone south at The Cable Co.  There was a time in the not so distant past that they DID stock what was on their site and you would be serviced rather quickly.  I've had much better luck with places such as Parts Connexion. 
Devil's advocate.  The amount of cable offerings at "The Cable Company" is just absolutely huge.  I don't know of any vendor that would have several hundred to thousands of cables in stock when sales are unknown.  Unless they have a specific item in stock, they will usually have your cables drop-shipped directly from the manufacturer/supplier.  Their restriction on return cable lengths are exactly the same restriction as their "lending library".  They can accept returns on these since they are the most popular lengths and can "re-sell" those when other people like them during their "lending library" experience.
I also was frustrated as they seem to stock very little and have  long lead times.  I have moved onto other vendors that can turn my orders around faster. 
Would never buy from Cable Co as they have crappy service.There is only one guy who is always on the phone.They charge almost full list as well.I certainly would never buy anything from them.Some people love them not me!! I  once purchased b stock Still point panels from them than i got a set from Music Direct at 10% off plus free shipping they turned out to be much cheaper.They also had much better service as well.