2. amps-preamps
  3. 151530-330

Dealer behavior issue

I would like opinions as to whether members feel that I’m being unreasonable to think
that a very popular dealer has not performed so well on my behalf, the customer. Last summer I ordered an expensive ARC amp understanding that delivery would most likely be in Oct which was fine with me. I did make a commitment which I understand.
My situation seriously changed due to my wife’s health but I agree that’s not his problem.
At this point I requested to pay a handsome restocking fee, 2-3k, can’t remember the amount but he was cavalier saying why would I want to do this?
So that was that.
The unit is about to be delivered and as I’ll immediately resell the unopened box I gave him a last offer.
The transaction had a current unit model trade in that retailed for 8k and is a favorite product of his and he carries it.
Yesterday I offered to give him this unit as the restock fee with 90 days to fully refund me.
I have received no response so he didn’t like my offer which is his right. I have spent over 40k retail over the last two years with him with no problems.
So in the end I changed my mind which is the lowest form of audio behavior. Was I foolish to think this guy would accommodate me? The product I offered to GIVE him will fly out his door for $4k .
This is just business as usual ?
4425
4425 OP
861 posts
 
in the end it’s just regrettable. affording the amp was never the problem and i never claimed it. it’s that i have no need for it anymore. my problem.
i think he’s a really nice guy and it’s a head scratcher. I offered $3000 to cancel the deal before the unit was built. This is not accommodating. maybe he’s in a jam. regardless i’m not going to trash him bc i’ve always liked him but that’s been crushed. no more to say as this must be a unique situation. he clearly doesn’t like me and that’s disappointing too.
oh last thing. be looking for a great deal on a brand new ARC amp in the near future. it’s a beauty and will be a very good seller.
rodman99999
6,206 posts
 
@4425 -  If you and your dealer can't reconcile: here's hoping you can move it, without too much pain.
builder3
771 posts
 
Is this an amp that the dealer is making 8-10 grand on?? If so, it's probably no more complicated than that.
gwbeers
76 posts
 

I’m surprised at the amount of your deposit and method of payment, when your relationship was built on years of mutual trust and fulfillment. Whose offer or request was it to make such a generous commitment to purchase, rather than just a minimal consideration of anything more than say $100?   


stereo5's avatar
stereo5
6,530 posts
 
@gwbeers.....................

that statement about only giving $100.00 as deposit is wrong.  When I ordered my GE Triton Reference Speakers from my dealer, I had already spent over 15K in his store in the last year purchasing GE Triton Ones and Triton twos plus other equipment.  I ordered my speakers in February of 2017 and the dealer INSISTED I pay half up front which was $4500.00 to order them even though he wouldn’t get charged for them until they shipped.  In my case I didn’t receive the speakers until mid July 2017.  When I spoke to Sandy Gross about this at GE, he stated that it was wrong because the dealer would be notified the week before delivery and he was free to cancel at no cost to him.  Some dealers like mine are just plain greedy.  
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