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Paypal error. Can't pay for the item I just purchased!

Hello everyone!

I just purchased an item on Audiogon, went to my cart, pay now, clicked on paypal, a paypal box opens and closes very quickly. Then I am presented with the following:

Something went wrong. Please contact PayPal if you have any questions. Error: /v2/checkout/orders returned status: 422 (Corr ID: cc4ebeb688f96, cc4ebeb688f96)

First, I have been trying to contact them....I have not got far.

Second, I made changes to my settings to Chrome browser to allow for pop ups, flash, and verified cookies were enabled.

Third, I tried using E explorer. Each time, same error!

Lastly, I went direct to paypal website, logged in just fine, searched for any settings that may prohibit related actions, didn't see any.  Hmmmm.....

I googled the error, it seems like maybe an internal deal between Audigon and paypal? maybe?


128x128mplstereo
tubular1
26 posts
 
Read Tammys message.  Still unclear to me.  

Do we need to sign up for a business account on Paypal even if we already have a Merchant ID?  Or is just having the Merchant ID enough for all transactions?
uberwaltz's avatar
uberwaltz
13,381 posts
 
No you do not need to sign up for a PayPal business account although they most certainly would like you to.

The merchant id should work providing BOTH parties in the transaction have it.
Something to maybe ask a seller or buyer before trying to complete a transaction on Audiogon.
tubular1
26 posts
 
Thanks for the advice.  
jetter
3,033 posts
 
uber, do you mean both the seller and buyer each have their own merchant ID or that the seller has a merchant ID and gives it to the buyer and he somehow inputs it to Paypal as part of the transaction?
uberwaltz's avatar
uberwaltz
13,381 posts
 
Jetter
That was my impression.
However admin here said only the seller needed it as I had same problem myself this morning.
I already had merchant id so was unsure of problem so I rang PayPal.
They confirmed that Only the seller does need the merchant id.
So they looked at my account and even though I had merchant id it had not been verified by PayPal( whatever that truly means) so they cleared my roadblock and I should be all set.
I think sellers can possibly expect a hiccup on their first transaction and might have to get PayPal to verify then hopefully all set.
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