I have owned Thiel 1.6s and 2.4SEs. Both were exceptional speakers. That said, my current B&W 804D3s are everything I want in a speaker. Do I wish their bass was deeper? Yes, but a modest 12-inch subwoofer fixes that. I also don't care for B&W's choice of binding posts. But these are true reference speakers. If there is junk coming out of them, you can rest assured it is in the source.
Customer Service at Bowers and Wilkins
A company truly worthy of its reputation
Bowers and Wilkins is well known for manufacturing high end audio products such as loud speakers and headphones but this review is about the way they treat their customers. I recently contacted them with some questions about one of their products and not only did they responded in a timely manner but they put all my concerns to rest!
This company truly cares about its products, customers and most importantly, they go to great lengths to make sure their products live up to the high standards their customers have set for them!
My recent experience with them has defied and completely changed my notions about what a good company is, about the value that customers whether large or small truly have for their business and how their truly commendable corporate culture permeates everything they do!
If you are reading is because you are curious about this company and their product, and if you are then most likely you are considering bringing Bowers and Wilkins into your house, my advise to you is: do so! Not only would you be buying a product that will provide you a lifetime of enjoyment but you’ll be buying from a reputable company that knows how hard most of us work for our hard earned money and how much we expect to get in return for it!
To finalize my comment, I just would like to to say to their support team: Thank you! You are personable, friendly and dare I say it, customer obsessed but for someone contacting you with questions that’s a very good thing so keep up the good work!!!
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- 10 posts total
- 10 posts total