The Music Room

Hi gents, just circling around to this thread, I have no money issues that a buck or two or hundred or thousand would matter to, so just stick by your posts and the best to you. 

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec'd. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - no help nor affirmative assistance - on the two phone calls they state that I have to deal with their employee (Mike Dean) by email - and only him, though Mike does not respond - its been a week now, and I have rec'd nothing back on my many email inquires. I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don't make right in the next day or so I will have to file a complaint with the BBB.

I traded in a McIntosh MC152 amp for a McIntosh MC302 amp and within 4 days of TMR receiving my amp, they shipped out the new one to me. When they receive trade in items, they thoroughly check them first. Perhaps at this time of year, they are a little overwhelmed with many trades coming in and it takes a bit longer. You sound like a VERY impatient individual. Threatening to complain to the BBB solves nothing and will not make your new toy arrive any faster. If I was Josh at TMR, I would ship your used equipment back to you and not do business with you. I have had 4 transactions with TMR and I am 1000000%satisfied. They are great to deal with and I put them in the same class as Audio Classics.

Patience is a virtue.

Nobody and no company is perfect.
However, there are many here who have had very positive experiences with them.
The person who needs to look at your equipment could be out sick like many other people with all the viruses going around now.
I do agree that somebody should be able to tell you something, like your place in the queue or an estimated date when you should expect to hear something.
Maybe be a little patient and call back in a couple of days.
We have a saying at work, “don’t assume bad intent.”
Good luck.

When PS Audio offered the P15 power regenerator, I dealt with TMR to trade in my P10 and the transaction could not have been better.  I was able to give my details (including credit card number) over the phone, they sent me a Fedex or UPS label via email, and in a very reasonable amount of time the P15 arrived.