Im glad there is post about TMR...I recently purchased a coctail server which i admiitedly had little info on..I thought i got a good buy but was unable to get it to operate at a basic level after reading the manual....I also found the units data drawer came empty as well as the streaming antennae(doggle?)......Im an old school analog man..I expected not to have to spend more money for both those items and the ad didnt mention it....I get on the phone figuring in real life you can speak with a rep or tech...not here!...The woman answering the phone tells you to email them...12 vague emails later and after being told they dont do verbal and that i should read the manual....i decided to send it back...In fairness...TMR did refund my return( after about a week )having received it and explained they were short on people?....They had given me a positive feedback but after returning the unit i gave them a neutral which they had removed...Thats not a problem with me other than i wasnt even asked about my experience,,,i was told after pursuing an answer,TMR has a good reputation.....Again in fairness,i asked audiogone to erase the positive TMR gave me and totally dissolve the transaction....Customer service thru email ,although they always on the surface acted cordially, wasnt acceptable for me,,,It is my belief ,ahandful of 100% rated sellers get it by softening up buyers with immediate glowing feedback and hope no one complains ..On this site...many buyers dont even send in a warranty card on new products bought..or go out their way to complain. I myself cant afford to throw money away !
