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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
Post removed 
googoogjoob
89 posts
 
chill dude. they are an upstanding business. i bought $42k worth of PS Audio from them.
i never "spoke" to them once! all communication by email. 
ive also done a few transactions previously. ALL thru email. low overhead(people) is one of the ways they keep prices low. with this being the CHRISTmas season, i bet they are doing a lot of business & are shorthanded to boot.
relax.

jerrybj
869 posts
 
Maybe their message "we're closed" was intending to be humorous.

Everyone knows the time of year. Everyone knows why they'd be closed.
Everyone says that family is important.

Patience this time of year.


jetter
3,057 posts
 
ALL thru email. low overhead(people) is one of the ways they keep prices low.
I seem to be the only one who felt that they were making a very low offer on an item I was considering selling.
akiravelvet's avatar
akiravelvet
72 posts
 
First world problems: store was closed and not communicating with me on Christmas Eve. Think about the big picture and relax! TMR is comprised of fellow humans that are not perfect in pleasing every little thing. Give them a break over the holidays.
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