Joseph Audio dealer in the northeast?

Don't know who told you JA is "responsive"...couldn't be farther from the truth. Jeff is a Flake plain and simple. Getting a response from his site is less than a 50/50 proposition. If your lucky enough to get a response chances are that less than half of your questions will get an answer. Ive owned the Pulsar's and currently have the Pearl's. Had I known the level of "customer service" (or lack thereof) I would receive I would have looked elsewhere. Now I understand why hardly anybody bothers with this brand REGARDLESS of how good they sound. If you start doing research you will see that MANY people have the same exact experience as me.  I can tell you that they are VERY Strict about their dealer network and who you HAVE to work with in regards to where you are located. This is a major problem for me cause the dealer closest to me (David Lewis) I refuse to deal with based on prior experience not related to Joseph Audio products.  Save yourself the Advil....look at other speakers

Being a businessman and owner of a small company, I find it's often a struggle finding a good balance in being available to your customers and cohorts, while also maintaining the distance necessary to allow you to actually get your business done and keep the company alive.

No idea how small or big Joseph Audio, Inc. really is, but given that he's seemingly been able to build a company that's capable of developing and manufacturing luxury products that that sell for several of thousand dollars each for a competitive market that is relatively tiny, is no small feat.

If deemed that his company's approach to customer service is inadequate it's certainly understandable that one would express that viewpoint, particularly when one has already made 'considerable' investments in the company's products.

But I'm just wondering (again, as a businessman and small company owner) if it's a realistic expectation that we should expect to have access, direct or not, to the company's owner (this is assumed?) and namesake?    
Just ask'n,
Todd

I want to be careful: I'm new out here and I have owned gear made only by well-known companies (McIntosh, Magnepan, Bryston, etc) and sold by established dealers. This world of boutique equipment is new to me. 

In fairness to Joseph Audio and for the Audiogon record: I sent an email to Mehran at Sorasound. He's a JA dealer in Chicago. I immediately got an enthusiastic and helpful response. He wrote to Jeff Joseph, who immediately emailed me the name of a dealer in Massachusetts, Perfect Note Audio (which has almost no web presence, as far as I can tell). The dealer immediately sent me a comprehensive, welcoming email about his approach and the Pulsars, and offered among other things the possibility of a home audition. Nothing aloof or non-responsive in the least. Quite ON.

All of it feels unusual to me but there is certainly a path forward. It just took a little work on my part--and some help from this forum.

Other than this, I can't say anything about the speakers or the company. But I am curious to hear how they SOUND....

If you come to NYC be sure to check out Bache Audio in Brooklyn. 

Just to add another data point to the conversation.

My local Joseph dealer is excellent and I have had good communication with Jeff Joseph over the past two years while I contemplated buying the Perspective speakers. I’d even asked Jeff about getting a custom finish (ebony) because I like the deeper brown tones and he got back to me with a price. He even said if I bought new or used Perspectives he'd swap out the finish for one I wanted.  (For a price, of course).   He also went to the trouble of going through his wood finish inventory to take photos of some rosewood models that had a more brown-toned finish to see if they appealed more to me.

I had emailed Jeff various times with questions and he always got back to me.

In the end, almost by a bit of luck, I ended up buying a pair of demo Perspectives from my dealer which were the browner toned one Jeff sent to him.

So, my dealings with both my JA dealer and Jeff Joseph have gone quite well.