Joseph Audio dealer in the northeast?

Being a businessman and owner of a small company, I find it's often a struggle finding a good balance in being available to your customers and cohorts, while also maintaining the distance necessary to allow you to actually get your business done and keep the company alive.

No idea how small or big Joseph Audio, Inc. really is, but given that he's seemingly been able to build a company that's capable of developing and manufacturing luxury products that that sell for several of thousand dollars each for a competitive market that is relatively tiny, is no small feat.

If deemed that his company's approach to customer service is inadequate it's certainly understandable that one would express that viewpoint, particularly when one has already made 'considerable' investments in the company's products.

But I'm just wondering (again, as a businessman and small company owner) if it's a realistic expectation that we should expect to have access, direct or not, to the company's owner (this is assumed?) and namesake?    
Just ask'n,
Todd

I want to be careful: I'm new out here and I have owned gear made only by well-known companies (McIntosh, Magnepan, Bryston, etc) and sold by established dealers. This world of boutique equipment is new to me. 

In fairness to Joseph Audio and for the Audiogon record: I sent an email to Mehran at Sorasound. He's a JA dealer in Chicago. I immediately got an enthusiastic and helpful response. He wrote to Jeff Joseph, who immediately emailed me the name of a dealer in Massachusetts, Perfect Note Audio (which has almost no web presence, as far as I can tell). The dealer immediately sent me a comprehensive, welcoming email about his approach and the Pulsars, and offered among other things the possibility of a home audition. Nothing aloof or non-responsive in the least. Quite ON.

All of it feels unusual to me but there is certainly a path forward. It just took a little work on my part--and some help from this forum.

Other than this, I can't say anything about the speakers or the company. But I am curious to hear how they SOUND....

If you come to NYC be sure to check out Bache Audio in Brooklyn. 

Just to add another data point to the conversation.

My local Joseph dealer is excellent and I have had good communication with Jeff Joseph over the past two years while I contemplated buying the Perspective speakers. I’d even asked Jeff about getting a custom finish (ebony) because I like the deeper brown tones and he got back to me with a price. He even said if I bought new or used Perspectives he'd swap out the finish for one I wanted.  (For a price, of course).   He also went to the trouble of going through his wood finish inventory to take photos of some rosewood models that had a more brown-toned finish to see if they appealed more to me.

I had emailed Jeff various times with questions and he always got back to me.

In the end, almost by a bit of luck, I ended up buying a pair of demo Perspectives from my dealer which were the browner toned one Jeff sent to him.

So, my dealings with both my JA dealer and Jeff Joseph have gone quite well.

Northman,
Glad you were able to make contact. Just speculation, but can't help but think there most be some opportunity to 'borrow' a pair of demo's for an in home test drive from either JA themselves, or one of their sales reps, for the small cost of shipping. Lilkey prove cheaper than your travel + you'd get to see how they behave in your specific environs.  
What I had available locally in the size of speaker I sought and desired price range were Sonus Faber Olympica II's, B&W 805d3's, and Wilson Audio Duette's. Listened to some others as well, but those were just not in this league of play. Liked the Wilson's (used, as well) a lot. Have always found myself engaged in their presentation whenever I've had chance to hear them, regardless of model. But with their larger size and outboard crossovers, it was going to be a bit much for my smaller space. The SF's and B&W's were ok, but didn't really do anything more for me that than DIY's I already had. Again, I've never really been that infatuated with the presentation that planars paint, but then I've never really ever given them much opportunity.

In my set-up, the Pulsars kind of put you in the middle rows, which I prefer. They are not front row or 'in your face' speakers (least not in my space). My DIY's presented more of a back row experience, but again, they are really really good in their disappearing act.
Hope you get to hear the Pulars. Suspect you'll like.
Todd