The best way to contact Andy is with a phone call. E-mail is not very effective. I never have trouble reaching him and he returns calls promptly unless tube hunting or vacationing.
I purchased tubes from Andy three weeks ago and talked to him yesterday to order more. He was away for about a week on a tube buying trip but other than that I’ve had no trouble getting ahold of him. I’d recommend giving him another call. As others have stated, and is noted on his website, email responses could take weeks. Like his tubes and audio gear Andy is old school and does business via the phone but he’s been my go to guy for tubes for years and is the best IMO. Good luck!
I understand his business model and have been trying him by phone - figured that was made clear in my second post. When one tries each week for a few months, usually at least twice in a given week, and still can't make contact, what is one supposed to think, the guy is just on one super long vacation??? Guess I'm just extremely unfortunate with my timing everytime I call.
I'm pretty sure he doesn't have call waiting. I've made calls where the phone rings & rings, and when I call back later he'll answer. I know, not a great service for the customers, but he's worth the wait.
Yesterday when I tried calling multiple timee, hours apart, it wouldn't even ring. The dial was followed by a brief silence and then a disconnect with a "line busy" notice. I get that he's old-school but would a voicemail be asking too much? Maybe next time I should send a letter by horseback.
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