Any heard/heard of Whest DAP.10 R processor?

Howard

just read your post. I spoke to James on Friday to see whether I could buy some of the Whest interconnects from him. The ones supplied with the DAP.10 are great and compare to ics in the $250. Anyway, he was in fact at CES but we did talk about your faulty unit amongst other things and he did mention sending you a reply but he has no idea what the fault could be. I too have seen all sorts of faulty audio from hifi dealers. My last piece was my Prima which had a channel down. Nothing is perfect out there and is something that I realised years ago so I don't bother getting bothered about it anymore. Anyway for me and FF on audioreview and plenty others the DAP.10 is a great product and worthy of an award. Also a review is due out in HiFi News next issue.

rob

Rob,
I did in fact hear from James today, as he apparently had been alerted to my post on this forum. I told him that I would be happy to post his e-mail as well, but only if he OK'd it first. However, I think that from my response to him (below), you get the general idea of what he said.

Dear James,

Thank you for the mail. After sending four e-mails, excuse me for saying that it appears serendipitous to
have at last received a response the day after I reluctantly posted the details of my experience. I had actually outlined the matter in a private e-mail with another member, who then insisted it was appropriate to convey this to the audio community,as this addresses in fact the needs of the community in its relationship with the dealers and manufacturers.

I'm sorry if it appears as though you have no regard with servicing matters. Simply put, I have yet to have (in over 65 transactions and countless e-mails and telephone
conversations with sellers of all types a lapse in response. And if you did in fact respond
earlier, I also can't say why I did not receive any of them. I would presume that four e-mails
would garner at least one response making it successfully back to me. As I said in my post, several dealers/manufacturers responded from CES directly, so I don’t accept that this was an issue that was as you say, "out of my control." James, the company
is yours. Who else is someone supposed to turn to? Am I simply to presume that you will appear again at some point to respond to my needs as a customer?

Frankly, I doubt that anything I said will have a negative effect on the sales of Whest Audio, James. And that was not my intention. I said so in my e-mails to you. I was simply trying to get a fair evaluation of your product, and hopefully will still have that opportunity at some point. However, it might be useful for you to consider as the manufacturer what would be the most appropriate response for a customer who has just paid $1750US for your product that is not working. I don’t believe that I am an anomaly in wanting to assuage some of my apprehension in trying out another DAP.10, and you sir are the only person with the power to do this.

Thank you for the correspondence. I will in fact post a follow-up on the web site, and if you
wish I will even post your response below.

Best regards,
Howard

James and I have corresponded twice more today, and all was cordial. He saw no reason to post his responses, so I won't.

Perhaps in the future I'll have a chance to test out the DAP.10 for real, and I anticipate being enamored with its merits just as other owners of the product are.

All the best,
Howard

OK guys, I just qualified for my sucker certificate - Audio Advisor had two DAP 10R's up for auction on ebay. Both were customer returns and are supposed to fully functional (no burning smells, both channels working, etc). No return privilege, of course, but full factory warranty (whatever that means....)

I won one today for 1099. The other didn't make reserve and is re-listed.

I'll let you guys know what I think when I get it.

Well, I got my DAP10 yesterday. I hooked it up and guess what - no right channel. I wonder if they sent me BOA2's unit!

Since I'd asked Audio Advisor explicitly whether or not the unit was working before buying, and they answered "yes", they're going to get me a replacement unit.

What I heard through the left channel alone was promising.

I'll post again once I see a new unit.