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EMM Lab CDSD transport motor resonating

Has anyone experienced any sort of resonating sound coming from their CDSD when playing certain CDs. This has happenned to me on two discs, the latest one with "Shirley Eikhard - Stay Open, Track 1 - Take It To The Max". I assume it has something to do with the rotation speed of the transport on that given track, because it slowly fades away past the 2 minute mark, and doesn't occur on any other track. It is extremely annoying and surprising for a $7K transport. I'm starting to wonder if I need to send it back, but I'm hesitating considering how difficult it has been to get it in the first place.
nikki
vvrinc
323 posts
 
(Camelot has sprung a leak.)

Sorry about your troubles but for that wad of money you spent, you should send it to be fixed immediately since it’ll probably get worse. The company should put you at the front of the line, backlog or no backlog. Considering Meitner’s fine reputation, I think they will.

Good luck.
jtinn
1,124 posts
 
Nikki: Feel free to call me at 503.221.0465 and I will be happy to troubleshoot with you. You can also email me your phone number and I can call you.

Best Regards,

Jonathan
503.221.0465
nikki OP
57 posts
 
Thanks for the offer Jonathan. I have also been given a contact name at EMM Lab to help work out my issues. I just haven't had the time to follow up. I am impressed by how dealers and distributors have responded so quickly to help resolve my problem. I'll be sure to post my findings.
nikki OP
57 posts
 
My transport has been repaired by EMM Labs and the transport is very silent after 3 days of play. The entire transport mechanism was replaced. Note that the CDSD is no longer shipped with the aluminum tray, but rather, the standard black plastic drawer provided by Philips. It doesn't look nor feel as nice, but they have had some issues manufacturing the metal drawers.

Some time has passed since I originally posted my problem on this forum, but I was only without a transport for 2 weeks. I originally insisted that they ship me a new transport, but in the end, I had to send the unit back for repair. My experience with the general manager at EMM Labs has been very pleasant, so I thank him for taking care of my issues.

So back to my listening now...
thom_y
195 posts
 
Since the repair, has your transport remained silent ?
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