Hi, This is Wayne, Wayne’s Audio. This man brought an outer ring from me about 40 days ago. After he received the ring, he asked to return the ring, and I agreed. But he did not give any information after he shipped, if he give me tracking number at that time I will definitely be waiting for it at my company. And after 1 week he said the return item arrived and want the refund. And he said he added the signature request, but I still have not received the ring. Of course, with no signature and no post notice sticker on my door, and I didn’t receive the item, I am still waiting for the item. He said the tracking number said the item arrived, but he can not provide me with the name and address of who he mailed to, so I thought he may have sent to a wrong address or some thing.....?
Then after couple of days, I still have not received the return item. After consideration, l can help to share some of his loss, so I refund him half the cost first, then let’s see what happens in the future, if I get the ring back, I will refund him the other half and if he received the returned item, just ship back to me again and he will get his full refund. Hope he can understand.
More than half of my customers who uses VPI turntable say the ring works great, flattens your records, protects your cartridge, and improves your listening experience. you can definitely hear the difference when an outer ring is applied. Yes, you can pay $1200 for VPI ring or $1350 for Clearaudio ring.
My Outer ring is universal and fully comparable with their originally ring; mine can also fit other brand’s platter too. I am the manufacture and I directly sell to the consumers, no middleman. So The rings cost only half of their price but the effect is the same. I have great customer's feedback on eBay,Audiogon & Audio Mart, please review them. Thanks Wayne Waynesaudio.com
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Well. Now there is that....
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Though it is a buyers responsibility to insure the ring fits his particular platter (as brf---the main man on the VPI Forum---said, VPI has made platters in both 11.5" and 12" diameters), shouldn’t the maker of the ring---designed especially for VPI’s---know which platters his ring fits, and make that info available to the public? That would save he and his customers this kind of hassle. |
Response to Wayne's audio:
I sent you the USPS tracking number. If you plug in this tracking number on their website, it will only show which city and zip code it was delivered to (for security reasons, they dont display the name and exact address of the receiver). This is not something I am making up, anyone can vouch for this.
However, if you take the tracking number to a USPS location, and give it to a supervisor, they can pull up the name of the person it was sent to and the exact address. I did this on my end and the supervisor confirmed that it was sent to Wayne's address. I asked Wayne to do the same, but he refuses to do it and still claims I sent it to the wrong address.
I don't know what else to say. I am sure he is refusing to do this because it will prove that he is a fraud. For what its worth, if he feels all this negative publicity is worth the 350 dollars he cheated off of me, so be it.
The purpose of this writeup is to have the future wayne's audio customers think twice before buying Wayne's audio products. |
When I return an item to a manufacturer especially when the item is faulty (in this case, the dent), I didn't think it was my responsibility to pay 1. Return shipping 2. Insure the item again 3. Request signature
Usually the manufacturer sends a return label and I ship it. However in this case, because I wanted a refund, I acknowledged to pay for return shipping. I've not had any bad experiences with USPS so didnt even really think it was necessary to re-insure the item again.
What I didnt realize at that point was - Wayne's audio could be a fraud and lie about receiving the item. Had I known, I'd have requested signature proof. Again a valuable, expensive lesson learned. And hope others learn from my experience too. |