TRL Marantz Sa-14

Thanks, Ozzy. Sounds like it is handled. :)

I dont know guys. If I bought something and a Comapny paid to ship it to me and insure it
I would think the shipper should deal with the problem not the Buyer.
Unless I am missing something, I think you should have got a replacement unit right away from TRL and TRL should collect the Shipping insurance refund when that matter is resolved.

Hey Ozzy-

You are missing something. Howard is just fine. He is going to end up with a much much better SOTA reference unit and I am sure in this situation they graciously gave him their preferred pricing they are able to get from Marantz.

Not sure why you are insisting there is a problem, but maybe you have nothing else to do.

Ozzy: I don't really understand. It appears that Howard is pleased with the fact that both he and Mr. Weitzel worked together to resolve the issue.

In other words, Mr. Weitzel DID deal with the problem, along with Howard.

I can understand your concern for your fellow audiophiles. I've recieved e-mails from several audiophiles about unethical business practices ... about one guy in particular.

According to the e-mails, there is one mod shop guy that has had units for well over a year and refuses to reply to phone calls and e-mails. (Care to take a guess, anyone?) I've heard stories that will make your stomach ache. OVER A YEAR! To those who have shared such stories with me, I've suggested that they contact the California State Attorney General to help them resolve the issue. It's a real shame that we have guys like this out there ruining it for the good, ethical modifiers out there.

TRL has shipped over 550 units in the last 9 months of doing mods and has had three that were damaged, despite their over-protective packaging. (Not bad odds, considering the threads you see both here and at Audio Asylum about shipping problems). They have been in business for over 15 years, selling a majority of their product overseas. (Shipping up to 1200 pound units). Mods are just a small portion of their business.

Best wishes :),

Jack

Ozzy
TRL Does not make SA-14s. Marantz does. Therefore TRL can't just pull a replacement unit off the shelf and ship it out. TRL just modifies existing units, whatever they may be. When someone, who already owns a particular unit, wants to have it modified, they ship their unit to TRL for modification. The shipping is at the buyers expense.
Oh....Marantz doesn't make the SA-14 anymore. They've moved onto the SA-11.