Experience with Inakustik 3500P Power Conditioner??

@rareace,I checked the outlet that I use to power the conditioner as well as an outlet on the conditioner. They are showed correct polarity. I also use the upgraded 2502 cable, and based in the US.You should let Bob know about the issue and let us know how that got resolved. Good luck.

Do you have another C19 power cord you can test with?  You will need to determine if it is the cord or the unit.  It is just as possible the cord is miswired.

@mike_ostradick That is my guess as well but I don't have another 20amp power cord. I've reached out to Bob to request another cord and hopefully if he can accommodate. Do you know if he does the actual termination? I read somewhere that is the case but it is strange if he needs to build the cords.
@milpai Thanks for testing your unit and glad your's is showing up correct. Btw, will you be upgrading to the 2404 Air cord? Bob mentioned it would enhance the 3500P...
-Alex

If you have a multimeter we can compare the pinout on your cord to mine and others.  

@mike_ostradick I don’t have a multimeter but happy to buy one if you let me know how to use it and perform the test. -Alex