Experience with Inakustik 3500P Power Conditioner??

@mike_ostradick Yup all six are reading the same hot/neutral reverse. I emailed Bob but he doesn’t seem concerned. I would need to ship it back to him which would be a pain. I’m just not really sure what to do. 
-Alex

@mike_ostradick @milpai Well I found the issue after opening up the unit. The AC IEC Inlet was reversed. Simple switch of the hot/neutral wire and now it tested correctly. I do have to let you guys know that Bob was not supportive at all during my communication. Most of the response back was how great of a company Inakustik is and that he disagreed with my assessment that reverse polarity can be a shock hazard. The conditioner is a great product but this will probably be my last purchase with @worldwidewholesales 

Hi,
I believe Alex and I have sorted it out but I do not like anyone that is not a certified tech opening up any product that we represent. Unfortunately I can still not verify any of Alex's findings as I did not receive the unit back to have it looked over by our certified tech.
I believe our communication was super fast and very supportive. I don't think it gets much better than offering to replace the unit or to have the unit looked at by a certified tech and free shipping both directions.
Cheers,

@rareace,I am wondering - why would you open such an expensive unit (at least for my pay grade) when Bob offered to have the unit checked and pay shipping both ways? I would NEVER do that - especially when you had it for just a month. Hope you both have sorted it out.

@milpai I would have loved it if Bob offered that but unfortunately was not the case. The response from him 2 weeks ago was that he has sold over 200 conditioners with zero issues and I shouldn't have to worry about polarity. Then he said he disagreed with me that reverse polarity is a shock hazard. Basically I lost faith anything was going to be resolved so I had a friend who is an electrician help me take a look at the unit which turned out to be an easy fix. It wasn't until today that I mentioned my dissatisfaction with his lack of support that he offered me a replacement.
-Alex