Klipsch Service, is like calling the Federal Government.....What a joke


Paul would roll over in his grave if he ever called Klipsch Comany on the phone......They really don't need one, because they wouldn't answer it anyway.....I have been trying to talk to someone at Klipsch for two months.....No good, the answering system doesn't work, the e-mails never get answered, the questions never get answered......Is there anybody working in the office....."NO".....I own Klipsch Horns, LaScala's, Cornwalls, and would probably own more if I could just get some questions answered from Klipsch............But first you have to wake somebody up there so they will answer the phone.............W
autospec
Sir :    I have worked in electronics for over fifty years, I have owned just about everything Klipsch has made including K-Horns, LaScala's, Cornwalls, Heresies, Belles and several others.......I am aware how Klipsch does things.....At one time I had the instructions for this project but I lose them.....One of the problems with these forums is it becomes about the person and not the problem......Like I said in the beginning, if someone at Klipsch would answer the phone that knew something , then the problem would get solved........The Belle Klipsch was used a lot for center channel so somebody at Klipsch knows how to hook them up.............When I talked to a tech at Klipsch years ago I was told I needed a pre-amp with a center channel output.....That would of course would work, but there are other ways......
"At one time I had the instructions for this project but I lose them.....One of the problems with these forums is it becomes about the person and not the problem...."     The, "person" had the instructions and lost them, which seems to be the only reason a, "problem" exists.     That you can’t wait until Klipsch is again fully staffed and operational, is a different (and sad) issue.
Where have you been the last 10 years?

This  type of "customer service" has been slowly ramping up the last 20.


Sir:    I have been in the audio repair industry for over fifty years, I have always felt that the service tech needs to connect with his customers so he doesn't waste their time making repairs that don't rectify the problem.....Keeping in mind that I was working for very large and specialized service centers in Washington, DC......And nothing in this industry is ramping up , but what they charge for service.......And that's where I've been, doing quality repairs for a fair price, and answering the phone if someone has a question ............