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TEAC NT-505 impossible connecting to WiFi router o such LAN: help me please?

Hello mates,
I got my NT-505 3 days ago.
It seems to be working correctly but in my opinion all software in not the same level than the device: too aged & often no relevant documentation or support about.
However my big trouble is the NETWORK interface:  since first time I switched on, the NT-505 remains "for ever"  into NET configuring blinking state until it goes in power stand by.
Summarizing:

1. RJ45 cable is ok - tested in several manners
2. the wifi router (1Gb fiber connection) is ok
3. the wifi router ether ports (4) are ok - I checked a bridged LAN configuration too

Testing the NT-505 Ether port It results:

1. the physical level of protocol seems working correctly just on-way: the interface recognizes correctly the bandwidth (Fast ot Giga in my case) end the packet coming from the router are buffered. No packet sent  to the router.

2. At protocol level no ARP session are involved hence impossible retrieve MAC address and trying to do something.


VERY STUPID ISSUES:

1. Being NET board logically split from MAIN board It's need a separate firmware(!!!): how can I upload the NET firmware if, as stated into documentation, I must use the mobile app and It's impossible connecting the device to such LAN?

2. NO menu interface to configure manually the net parameters.

May someone help me (tricks..., recovery sw,..., low level maintance menu...,...) 

Thank you a lot.


silvio66
love_that_sound
53 posts
 
Yep...

called Canada, UK, and even contacted TEAC Japan.

I then emailed the newly formed subsidiary and they confirmed no us support for esoteric and teac.


big_greg
6,670 posts
 
That's inexcusable for a device that's still being sold as new.
love_that_sound
53 posts
 
I don’t disagree...

Adams electronics (authorized service center) in California mentioned they have more than 30 items from pioneer, Onkyo, and teac awaiting parts... Most of which under warranty.

I feel for you as it can't be good for overall value and resale potential....

Surely, someone will eventually come up with a solution.


trinhsman
88 posts
 
@love_that_sound:Here's what Teac just sent back to me after I sent them and email regarding your problem.

Hello Mr. Adams.

 

If someone can provide me with a complete serial number for the NT-505 in question, we can look into this immediately and determine where the holdup lies with regards to furnishing parts. Our parts supply here in the U.S. is replenished by the factory overseas. Given the NT-505 is a current model in production, there should be no issue with the existence of parts.   Could a part be out of stock here locally? Yes. Many things are impacted by Covid-19 and the steadiness of supply chains is certainly no exception.

 

As an owner of an NT-505 and CG-10M yourself, I can put your mind at ease by telling you that whatever you are alluding to that is being touted in the forums is not even remotely close to accurate.

 

Teac Tech Support

Onkyo USA Corporation

 

From: TEAC | USA <trinhsman@aol.com>
Sent: Tuesday, August 18, 2020 11:54 AM
To: TEACUSA Teac Admin <teacadmin@teac-usa.com>
Subject: TEAC Support Issue



trinhsman
88 posts
 
UPDATE:  Teac has now responded to me again.  This response was based on my experience when I got my unit repaired.  They are very concerned and want people to reach out to them directly at the email in my previous posts.  You can mention my name if you wish:  Ernie Adams.They seem to want to get this resolved. 
I'm of the opinion that either of two things is happening. 
1. The distributors are not following through on problems.2. There is a supply chain issue with parts/ relating to Covid.Not sure, but they have now sent me two long emails and seem very concerned.
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