Not sure how to reply to each post individually, so I'll attempt to do it collectively here.
I guess I can't hold the dealer accountable since the 'phones worked fine initially, and asking him to do a replacement loaner for a $1500 headphone for at least 3-6 weeks seems unreasonable. However, I very much hold Focal accountable. These are well-known issues, and inexcusable for a a high-end manufacturer. They seem content to let customers deal with these chronic problems rather than improve quality control. I also own 'phones by Beyerdynamic, Sennheiser, NAD, B&O, among others and never had an issue. Pre-Apple Beats is the only other company where I experienced such shoddy QC.
I appreciate the tip about contacting Focal Naim America. They may indeed offer a satisfactory solution. Maybe they'll understand that posts like mine can be death to a brand. Then again, some folks still don't understand how word of mouth can make or break a brand in this age of the Internet. I'll let you know,
As for dealers, as we all know, some are great and go the extra distance, and some just plain suck. The ones that are honest, fair and trustworthy get my repeat business--for years. The others that are less than that can go out of business as far as I'm concerned, Burn me once, but never twice.
Thanks everyone for your comments and concern.
I guess I can't hold the dealer accountable since the 'phones worked fine initially, and asking him to do a replacement loaner for a $1500 headphone for at least 3-6 weeks seems unreasonable. However, I very much hold Focal accountable. These are well-known issues, and inexcusable for a a high-end manufacturer. They seem content to let customers deal with these chronic problems rather than improve quality control. I also own 'phones by Beyerdynamic, Sennheiser, NAD, B&O, among others and never had an issue. Pre-Apple Beats is the only other company where I experienced such shoddy QC.
I appreciate the tip about contacting Focal Naim America. They may indeed offer a satisfactory solution. Maybe they'll understand that posts like mine can be death to a brand. Then again, some folks still don't understand how word of mouth can make or break a brand in this age of the Internet. I'll let you know,
As for dealers, as we all know, some are great and go the extra distance, and some just plain suck. The ones that are honest, fair and trustworthy get my repeat business--for years. The others that are less than that can go out of business as far as I'm concerned, Burn me once, but never twice.
Thanks everyone for your comments and concern.