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PayPal Sucks.. Be careful, new Policies

Be aware PayPal has changed it's refund policy. In the past if one needed to issue a refund to a buyer for whatever reason PayPal would also refund their Fee.. No Longer. PayPal keeps the FEE, regardless of the reason for refund.

I ran into a situation recently where I decided after being paid that I simply didn't feel comfortable with the buyer and in consultation with Audiogon Support we decided it was best to refund the buyer. I had a zero balance in my PayPal account before the transaction ( I don't typically just leave money there) the Transaction for sake of discussion was $1000.00 the PayPal fee was $30.00 .. Well when I went to refund the buyer since PayPal keeps the fee I was short. So PayPal instead of say putting the $30. on my PayPal credit card reaches in to my Checking Account and takes the whole $1000.00 out! This threw all kinds of stuff out of wack. PayPal did refund me their fee, but at that point it was to last. I had to move money around so buyer will get his correct refund, but damn what a PITA. 

Just a heads up. 
axeis1
roxy54's avatar
roxy54
7,694 posts
 
'Effin crooks they are! Hate using paypal...they're not anyone's pal!
facten
2,745 posts
 
" PayPal keeps the FEE, regardless of the reason for refund "
" PayPal did refund me their fee"
Can you clarify, seems like you got the fee back just not upfront?
axeis1 OP
276 posts
 
I got it back after the fact since I bitched pretty hard about it. The issue for me is that I was short $47.00 they could have just taken That amount from my bank, or my PayPal Credit account, rather than take all the money. I asked the PayPal gal WHY? I was told it's the policy. FYI if you have a bank account attached to PayPay, might want to un-attach.
oldhvymec
5,101 posts
 
Why I got out of sales EARLY in life. I had a paper route job, I was always trying to get my money. Then after I finally got it, I felt like I needed ANOTHER shower, dickering with the jerks.. Use to sick my cousin on them he had and IQ, of 77 I think, little slow, always got my money though..  Tough crowd in 1967, Prattville AL. 12 miles from Selma
yup, I seen a thing or two, a time or two...

:-)
geof3
1,125 posts
 
It has always been PayPal’s mode to pull the full amount out of a checking account if the current balance can’t support the refund or other crediting issue. Even by $.01. I went through the same thing. Regarding the fee, not sure about that. I would like to see that in writing.
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