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PayPal Sucks.. Be careful, new Policies

Be aware PayPal has changed it's refund policy. In the past if one needed to issue a refund to a buyer for whatever reason PayPal would also refund their Fee.. No Longer. PayPal keeps the FEE, regardless of the reason for refund.

I ran into a situation recently where I decided after being paid that I simply didn't feel comfortable with the buyer and in consultation with Audiogon Support we decided it was best to refund the buyer. I had a zero balance in my PayPal account before the transaction ( I don't typically just leave money there) the Transaction for sake of discussion was $1000.00 the PayPal fee was $30.00 .. Well when I went to refund the buyer since PayPal keeps the fee I was short. So PayPal instead of say putting the $30. on my PayPal credit card reaches in to my Checking Account and takes the whole $1000.00 out! This threw all kinds of stuff out of wack. PayPal did refund me their fee, but at that point it was to last. I had to move money around so buyer will get his correct refund, but damn what a PITA. 

Just a heads up. 
axeis1
facten
2,888 posts
 
" PayPal keeps the FEE, regardless of the reason for refund "
" PayPal did refund me their fee"
Can you clarify, seems like you got the fee back just not upfront?
axeis1 OP
299 posts
 
I got it back after the fact since I bitched pretty hard about it. The issue for me is that I was short $47.00 they could have just taken That amount from my bank, or my PayPal Credit account, rather than take all the money. I asked the PayPal gal WHY? I was told it's the policy. FYI if you have a bank account attached to PayPay, might want to un-attach.
oldhvymec
5,101 posts
 
Why I got out of sales EARLY in life. I had a paper route job, I was always trying to get my money. Then after I finally got it, I felt like I needed ANOTHER shower, dickering with the jerks.. Use to sick my cousin on them he had and IQ, of 77 I think, little slow, always got my money though..  Tough crowd in 1967, Prattville AL. 12 miles from Selma
yup, I seen a thing or two, a time or two...

:-)
geof3
1,129 posts
 
It has always been PayPal’s mode to pull the full amount out of a checking account if the current balance can’t support the refund or other crediting issue. Even by $.01. I went through the same thing. Regarding the fee, not sure about that. I would like to see that in writing.
fuzztone's avatar
fuzztone
5,636 posts
 
Well I haven't had any problem with them while selling. But I won't buy anything without them or Amazon so good luck finding any buyers.
Send me broken crap and expect me to pay return freight? Not with PayPal. Sell me software guaranteed to work and then balk on the refund? Not with PayPal. Besides I abhor making card info hackable by spreading it around.
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