mitch2
It was a very bad experience. a long story, and took a few weeks. I got the full refund. It easily could have finished poorly.
I found another TT81 in 2 arm plinth, in great shape, discussed packaging with seller. Vlad from Canada packed it amazingly. Bill later bought another setup from Vlad. We highly recommend him.
Aside from everything else, what a shame to see such a rare beautiful plinth and dust cover destroyed. The 7082 tonearm and spinner TT81 survived the shipping.
While waiting, I spoke to my credit card company. they said:
1. they put the charge on hold
2. I did not have to pay the charge until resolved
3. started a countdown in their system, then they would open a case against PayPal.
4. PayPal will notify the seller: resolve it, or we will close your PayPal account.
5. informed of this, the seller hurriedly processed the refund.
6. of course anyone could just open another PayPal account, so seller has to be given credit for accepting responsibility, especially when UPS clarified the improper packaging.